When choosing from a list of Medical transcription companies, it is important to know what steps to take before making a final decision. This includes asking the right questions and knowing what to ask. In most cases, you will have to commit to a company for a significant amount of time, so is critical to do your due diligence and do your research. Here are 5 easy steps that you can take to select a medical transcription company:
Look into their Customer Support
It is always important to ask about what kind of support the company provides. Do they have a dedicated line for customers? Is it an international line? Do they have email or chat support? Most online customer support is automated, so it is important to ask what kind of online support they provide. It is also important to find out their hours of support and on what time zone they offer these hours.
Ask for References
It is important to ask Medical transcription companies how many customers they have and if any of these companies are references. If they offer references, this means they are confident about the service that they provide for their customers and these references to share their experiences. But don’t simply take their word for it, make sure you immediately follow up and confirm all of the references that they provide.
Look at company History
One of the most important questions you can ask is how long a company has been in business. As a general rule, the longer they have been in business, the better. You do not want to get involved with a company that has just started. These start-up companies have yet to prove themselves in the business, and it could be risky for you to commit. A company that has been around for a while has experience and know-how in the medical transcription industry.
Ask about their SOP
When you have researched enough about certain Medical transcription companies, it is important to ask about their standard operating procedures. This involves asking about their standard turnaround time, or the time it takes for your documents and files to be returned. This is also when you can ask about how they perform quality checks and how they perform quality control. You can also ask about whether or not they outsource their work. While this is common among medical transcription companies, it is still important to know how much and how often they outsource.
Finally, it is important to ask about the contractual details or the client-service agreements of these Medical transcription companies. This is usually answered by the submission of the contract itself, where you can review and study the details of the agreement. You should look for the way they bill you and when their usual billing time is. It is also important to know how long their standard contract is. You don’t want to be contractually locked up by a company that you are not yet familiar with.