Outsourcing Medical Transcription? Ask These Questions First

Outsourcing can be an employers’ godsend when regular staffing is short or unpredictable. At times, it can also be financially beneficial. Especially if you only have a short-term project. A benefit that can’t be overlooked is lowered overhead costs. However, like urban legends that won’t die, some agencies and contractors can be a nightmare. One bad experience can spoil the whole bunch.

Medical Transcription requires a specialized background and training. To avoid a negative experience, here are 5 questions you must ask vendors before outsourcing your medical transcription.

1) How long have you been in business? This is a good question because determining how long they’ve been in business might give you a heads up or a clue. A company’s longevity has a lot to do with prior customers influence. Longevity along with other factors will help if you decide outsourcing might be the way to go. While you’re busy evaluating a company, also verify which medical transcription fields they currently specialize in.

2) How long is your turnaround time? Once you’ve decided on a project you would like to have outsourced, give you a rough estimate of how long it would take you or another trusted employee to do, then ask the outsourcing how long would it personally take them to complete the same tasks. This will also help evaluate if there’s a scam. Overcharging unsuspecting clients has been known to happen.

3) Do you have a Privacy Policy? Privacy is a very important discussion to examine before outsourcing your business information. Especially sensitive information. Also, it’s a good thing to inquire about Firewall protection, how documents get handled and who handles them. Do they have a processor do they just “wing it.” It’s also a good idea to ask do they hire subcontractors?

4) Do you need me to sign a contract? Always ask this question. It should be a no-brainer to ask about contracts, but some independent contractors hardly use them. Until they get burned. An agency will most likely provide a contract, but it’s still a good idea to make a verbal request. Let them know you mean business. Don’t get burned. Require a detailed contract and if they refuse to sign, then find somebody else.

5) What are your usual business hours? What if you experience a change of plan or some unforeseen circumstance arises? Or maybe you require a shift in workload? The last thing you need when you try to contact you’re outsourcing is they’re nowhere to be around. Make sure to ask for the best time to contact them. Their business hours may be different from actual contact hours.

These are just a few things you can look out for regarding whether to outsource and who would be the best candidate. There are many others. The important thing is to make sure expectations are communicated.

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